Terms and Conditions
We’ve tried to keep our Terms and Conditions as clear as possible, and give you all the information we can (but not too much) about your online transactions so that you completely understand the whole process, from order to delivery and beyond. It’s really important to us that your online shopping experience meets expectations, so please spend a few minutes and read on. You’ll need to accept our T’s & C’s every time you make a purchase – they might change from time to time, so do check the date at the top of the page.
Please note that different terms (including prices, charges for services, availability, delivery times and returns policies) apply to purchases made on our web site.
Our contract after you have ordered
Firstly, don’t panic if you make any mistakes during your order, you can correct any input errors right up until you confirm payment. Once you’re happy everything is correct and you’ve submitted an order you’ll be given an Order Reference Number and details of the products or services you have ordered. Sometimes we have to hold our hands up and admit we have made a mistake by unintentionally publishing inaccurate information on the site (e.g. the price, description or availability of a product you have ordered). In this instance we may have to cancel your order at any time, even if you have received your Order Confirmation email, and you will receive a full refund of any charges already paid.
If you choose our Reserve and Collect service you will be given a reference number and details of your order. You will not be asked to pay until you collect the goods from our office.
Because all Reserve & Collect sales take place in our office, sales are subject to the normal in-store terms of sale, statutory rights and the Manager’s discretion. Just take your Reserve & Collect print out and/or reference number with you and our office will sell you the goods at the website price.
Prices and payments
As you would expect all our prices are in UK pounds. The total cost of your order will be the price of the products you order, the delivery charge. You’ll see all these in your Shopping Basket before you submit an order. Payment is deducted once an order is submitted.
When deciding whether to accept your order we may use certain information about you, including any received from our accredited identity verification partner. For example, we may pass on your details for them to check against certain public and private databases. This will help to protect you and us from fraudulent activities.
If we identify a transaction as being potentially fraudulent we may ask our courier to return the goods to our office, we may cancel your order even though you will have received the Order Confirmation email.
Delivery and installation services
You’ll find all the finer details about our delivery (including where we deliver to), installation and recycling services in our ? section.
Missing, damaged or incorrect orders
We do everything we can to ensure your order arrives at your door complete and in pristine condition. If you don’t receive all of your products at once, you can check that they have been dispatched using our tracking facility detailed in the confirmation email. If it’s not on its way, you can contact us email@example.com. In the unlikely event that the product is faulty, please follow the instructions in the delivery documents.
If the product is damaged when it arrives, please contact us within 48 hours firstname.lastname@example.org.
Returns/cancellations and after sales policy
If for whatever reason you change your mind and would like to return your order after delivery, we’re happy to refund or exchange your purchase as long as it’s unopened and in its original packaging. This option is available for 21 days after delivery.
Following The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, we will accept items back even if you have opened the goods to inspect them. You are entitled to a refund as long as you inform us of your decision to cancel within 14 calendar days from the day after delivery of the goods. You can examine the goods as you would in a shop but to obtain a full refund you must not start using them, install them or input any data. The goods must be in an ‘as new’ condition and returned in the original, undamaged packaging, along with any accessories.
There are two ways to refund/cancel your purchase:
- You can return the product to our office* with your emailed e-receipt and, if applicable, the card you paid with. When returning opened products to us, you should do so without undue delay and, in any event, not later than 14 days from the day on which you communicate to us your decision to cancel.
- By phoning us on 07720099244 with your order reference number and delivery details to hand
Once we have received the goods back from you, we will give you a refund for the cost of the product plus the delivery charge paid (except for the additional costs arising if you selected a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the refund for any loss in value of the goods if the loss is a result of any unnecessary handling by you.
If you have requested we begin the performance of setup a customer’s All4feet web site, within the 14 day cancellation period we have the right to retain any charge paid for services which have already begun or been completed.
Refunds take 3-5 working days to be credited to your payment card.
We cannot refund/cancel your purchase:
- If you return your product to a office without proof of purchase
- There is a contract for services with the product and you have started using the services; this would include, for example, a mobile phone subscription
- The goods were a special order to your specification
It’s bad enough that your product develops a fault, so we try to make our returns or repair service as painless as possible.
We will offer either a repair, exchange or refund if the fault occurs within 30 days of purchase .If the fault with your product occurs within its guarantee period (normally 12 months from delivery) we will offer you a prompt repair service*. In all cases we reserve the right to inspect the product and verify the fault.
For a refund or exchange, the product must be in otherwise ”as new” condition, complete with any accessories with the original box and packaging.
You can either return the product to our office or phone 07720099244 to arrange for collection. Refunds for faulty goods include the applicable delivery charge and you will not be charged for collection. Replacement goods are sent by standard delivery.
We do not cover faults caused by accident, neglect, misuse or normal wear and tear.
Items sold on this website are generally intended for normal domestic and consumer use and not for resale or commercial use. If we arrange to collect goods from you it will be at our cost.
*Often repairs will be carried out by the manufacturers’ own service teams with whom we have arrangements in place to ensure your product is repaired by skilled and qualified engineers. If we refer you to such a repair centre when you call us, please be assured this is to help you get the right service for your particular product as quickly as possible. If you’re not happy with their service we urge you to let us know.
For all returns and after sales service, please call our Contact Centre on 07720099244 and we will assist you.
THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS. DETAILS OF YOUR LEGAL RIGHTS ARE AVAILABLE FROM TRADING STANDARDS OR CITIZENS ADVICE CONSUMER SERVICE.
We, our Group of companies and our suppliers own the copyright, trademarks and all other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non-commercial use. Any other use or reproduction of the material or content is strictly prohibited.
You may not create any link to this website without our prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.
These terms and conditions, and all transactions relating to this website and all non-contractual obligations arising from any transaction carried out on this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.
These terms and conditions only cover the All4feet website. Any other websites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply. We acknowledge we have a legal duty to supply goods that are in conformity with a contract.
ALL4FEET is a trading name of All4feet Limited. 202 Oak View, Alkington Road, Whitchurch, Shropshire, SY13 1TA, Company Registration Number: 10388918, VAT Number: 250 7920 11